Pick Up Donations (“we,” “our,” or “us”) respects your privacy. We are committed to protecting your personal information and maintaining transparency about how it’s collected, used, and shared. This Privacy Policy describes how we handle the information you provide when visiting our website or using our services.

 

1. Information We Collect

We collect only the information necessary to provide our free donation pickup service and to improve your experience. This may include:

• Personal Information: Your name, address, phone number, email address, and other details provided when scheduling a pickup or contacting us.

• Donation Information: Photos or descriptions of items you plan to donate.

• Automatically Collected Data: Technical information such as browser type, device information, IP address, and pages visited on our website.

• Cookies: Small files used to remember preferences, improve website performance, and understand usage trends. You can disable cookies in your browser settings if you prefer.

We do not knowingly collect information from individuals under 18 years of age. If we learn that we have received personal data from a child under 18 without verified parental consent, we will delete it immediately.

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2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm donation pickups.

• Communicate with you about pickup details, changes, or updates.

• Respond to questions, comments, or requests.

• Improve our website, logistics, and customer experience.

• Maintain accurate donation records for accountability and reporting.

We may also use aggregated, non-identifiable data for internal analytics to help us improve our community programs.

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3. Information Sharing

We do not sell, rent, or trade your personal information to anyone.
We may share limited information only when necessary:

• With Partner Charities: To coordinate donation delivery or verify eligibility.

• With Service Providers: Trusted third parties who assist in operations such as website hosting, logistics, or communication. These providers are required to safeguard your data and use it only for authorized purposes.

• As Required by Law: If disclosure is necessary to comply with a legal obligation, court order, or government request.

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4. Data Security

We maintain reasonable administrative, physical, and technical safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
While we take security seriously, please note that no method of transmitting information over the internet or storing it electronically is completely secure.

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5. Your Choices and Rights

You have control over your personal information. You may:

• Request to review, update, or delete your data.

• Opt out of receiving communications at any time.

• Withdraw consent for data collection or sharing (subject to legal requirements).

To exercise these rights, please contact us at [insert email address] or call 512-920-0199.

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy — such as completing your pickup or maintaining donation records — unless a longer retention period is required by law.

7. Links to Other Websites

Our website may contain links to other websites operated by partner charities or organizations. This Privacy Policy applies only to Pick Up Donations. We encourage you to review the privacy policies of any third-party sites you visit.

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8. International Data Transfers

Our services are intended for users located in the United States. If you access our website from outside the U.S., please note that your information may be transferred to and processed on servers located in the United States.