You can easily schedule your free pickup

1- Fill out the form online through our website

2- Texting 512-920-0199.

3- Email our scheduling service department at contact@donationspickup.org

Just provide your address, and a brief description of your items — we’ll handle the rest.

Yes, there is no cost for our service. We take great joy in helping you help others.

We ask that clothing will be placed in bags and breakable items in boxes.

No, You can leave your items outside or in your building lobby and go about your day.

Currently we don’t have set times for pickup.

Please place your donations outside at ground level, in a visible and easily accessible spot — ideally where our driver can see them from the street.

For safety reasons, our drivers cannot enter homes, garages, or gated areas. All items should be placed in bags or boxes clearly labeled “Donation Pickup.”

We prefer to collect donations from ground level outside your apartment building for safety and accessibility reasons. Our drivers are not permitted to enter private residences, secured areas, or go beyond the second floor.

Please contact our Donor Services Team at 512-920-0199 to discuss options or confirm the pickup policy in your area.

Yes, we do! If you live in a gated community, please provide a visitor access code for our driver or notify the gate attendant in advance of your scheduled pickup.

You can also call us at 512-920-0199, and we’ll make sure your driver is informed and prepared for entry on your pickup day.

Yes, we can pick up from storage units with special arrangements.

Please contact us at 512-920

-0199 before scheduling so we can confirm access details and coordinate with our local driver to ensure a smooth pickup.

Unfortunately, due to the volume of donations received, we are generally not able to recover lost items left in bags. If you realize on the day of pickup, please let us know on that day so we have a chance of looking before the items are sorted. If the day has passed, unfortunately the items have already been sorted.

No, unfortunately, our drivers are not allowed inside residences or backyards, even with permission. Your donations must be placed outside the home, and they must be visible from the street and accessible by foot

We prefer clothing and goods donations to be in new or “gently used” condition. Please do not donate items in need of repair as we can’t fix them.

Our trucks pick up rain or shine. However, if the roads are hazardous, the local pick up service may contact you to reschedule your pickup.

We’re sorry but we cannot accept large furniture items. We only accept items that are small and light enough for one person to easily lift and carry.

No Furniture: Couches, sofas, sleeper couches, box springs, mattresses, desks, large dressers, heavy chairs, etc. cannot be accepted.